Jason Dill

System Administrator with 24+ years in managing multi-platform environments. Proficient in a broad spectrum of OS’s, with proven ability to optimize performance, ensure security, and drive efficiency - User Support Hero

Production Support Engineer | Group One Trading, LLC - Chicago, IL

March 2022 - Present

• Excellent interpersonal skills that aid in providing technical support for in-office and remote Employees, Traders, Developers and C-Level Executives
• Handled the on-boarding and off-boarding of employees and incoming interns
• Managed patching and providing end-to-end support for Windows/Linux Servers, Workstations, and Citrix Environment
• Provided employee work from home support including troubleshooting and setup of non-work provided hardware
• Installation and support of 3rd party trading applications including Bloomberg, CBOE LiveVol, Sterling Trading, RediPlus and Ice Connect Applications
• Entra/Active Directory, DHCP and DNS Administration
• Virtualization support with Hyper-V and vSphere
• On premise and O365 Exchange Administration
• Configuring and monitoring performance with SolarWinds Server and Application Monitor - SAM
• Supported Windows patch management and software deployment processes using PDQ Deploy & Inventory and Hashicorp Puppet
• Supported the IaC environment using Hashicorp Terraform
• Administrator of the Symphony Chat environment
• Provided Trader Support on the CBOE, AMEX, ARCA and BOX trading floors
• Mentored and guided interns and fellow teammates

Director of Technology | Axiom Marketing Inc - Libertyville, IL

September 2007 - Present

• Responsible for negotiating contracts with vendors for IT Services including but not limited to cellular services, cloud infrastructure, and hardware
• Moved the company to a cloud infrastructure hosted on Digital Ocean using Floating IPs to achieve the High Availability we previously had set up
• Responsible for day-to-day IT tasks including end user support on various operating systems (macOS and Windows), server administration & troubleshooting including but not limited to Apache and MySQL servers, server software updates and changing the water cooler jug.
• Successfully moved the company from an in-house email server running on Linux to Google Workspace(formerly Google Apps for Your Domain)
• Developed and supported the Axiom Inventory System (AXIS), built on the LAMP (Linux, Apache, MySQLand PHP) stack. The system connects directly with UPS Worldship to provide real time inventory control,shipping and tracking via a web based app for 100+ daily dental representatives

Owner/Operator | Everyone's Tech Guy LLC - Kenosha, WI

February 2010 - June 2015

Everyone's Tech Guy is a Professional Computer Repair Services Company. We provided top notch white glove computer service to Residential and Business users in Kenosha and Lake County.

Services provided by ETG:

• Virus and spyware removal
• Hardware upgrades for PC and Mac
• Software installations
• New computer set-up
• Laptop screen replacement
• Laptop keyboard replacement
• Laptop screen replacement
• Laptop DC/Power jack repair
• Hard drive replacement
• Memory upgrades