Seasoned System Administrator managing multi-platform environments with expertise and a dash of humor.
Skilled at optimizing performance and user support - because turning it off and on isn’t always enough!
Work Experience
Production Support Engineer | Group One Trading, LLC - Chicago, IL
March 2022 - Present
Excellent interpersonal skills, facilitating the provision of technical support for in-office, remote employees, traders, developers, and C-level executives.
Managed onboarding and offboarding processes for employees and interns.
Oversaw patching and provided end-to-end support for Windows/Linux servers, workstations, and Citrix environments.
Delivered work-from-home support for employees, including troubleshooting and setup of non-work-provided hardware.
Installed and supported third-party trading applications, including Bloomberg, CBOE LiveVol, Sterling Trading, RediPlus, and ICE Connect applications.
Administered Entra/Active Directory, DHCP, and DNS.
Provided virtualization support using Hyper-V and vSphere.
Administered on-premise and Office 365 Exchange environments.
Configured and monitored performance using SolarWinds Server and Application Monitor (SAM).
Supported Windows patch management and software deployment processes with WSUS, PDQ Deploy & Inventory, and Puppet.
Maintained the Infrastructure as Code (IaC) environment using HashiCorp Terraform.
Administered Symphony Chat environments.
Managed Zoom Phone/Video infrastructure.
Provided trader support on CBOE, AMEX, ARCA, and BOX trading floors.
Mentored and guided interns and teammates.
Director of Technology | Axiom Marketing Inc - Libertyville, IL
September 2007 - March 2022
Negotiated contracts with vendors for IT services, including cellular services, cloud infrastructure, and hardware procurement.
Migrated the company to a cloud infrastructure hosted on DigitalOcean, leveraging Floating IPs to maintain high availability previously achieved with on-premise systems.
Managed day-to-day IT operations, including end-user support for macOS and Windows, server administration, and troubleshooting (e.g., Apache and MySQL servers), as well as routine tasks like server updates and office desktop maintenance.
Transitioned the company from an in-house Linux-based email server to Google Workspace streamlining communication and collaboration.
Developed and maintained the Axiom Inventory System (AXIS), a custom solution built on the LAMP stack (Linux, Apache, MySQL, PHP). The system integrated with UPS Worldship to provide real-time inventory control, shipping, and tracking via a web-based app used by 100+ dental representatives daily.
Owner/Operator | Everyone's Tech Guy LLC - Kenosha, WI
February 2010 - June 2015
Delivered exceptional, white-glove computer repair services to residential and business clients in Kenosha and Lake County, ensuring superior customer satisfaction and technical excellence.
Services provided by ETG:
Virus and spyware removal to safeguard systems and data integrity.
Hardware upgrades for both PC and Mac systems, enhancing performance and longevity.
Software installation and troubleshooting for a variety of applications.
New computer setup, including personalized configurations and data migration.
Laptop repair services, including screen and keyboard replacements, as well as DC/power jack repairs.
Hard drive replacement and upgrades for improved storage and reliability.
Memory (RAM) upgrades to optimize system speed and multitasking capabilities.
Systems Administrator | Axiom Marketing Inc - Libertyville, IL
September 2005 - September 2007
Designed and implemented the company’s high-availability core infrastructure using CentOS Linux, FatPipe Networks, and Windows Server 2003, ensuring system reliability and scalability.
Decommissioned the legacy Lucent Conversant IVRS and transitioned to Voxeo, achieving annual cost savings of $48,000.
Configured a dual Synology NAS solution to support user file sharing and ensure robust on-site and off-site system backups.
Developed and maintained multiple WordPress websites for a diverse client base, delivering tailored solutions and ongoing support.
Web Developer/Helpdesk | Axiom Marketing Inc - Libertyville, IL
June 2002 - September 2005
Transitioned the in-house infrastructure from OS9, Lasso, and FileMaker Pro to a LAMP (Linux, Apache, MySQL, PHP) stack, improving system stability and scalability.
Redesigned core e-commerce infrastructure using PHP, MySQL, and PayPal integration, resulting in streamlined payment processing and enhanced user experience.
Provided technical assistance and resolved computer issues for colleagues and clients via in-person, phone, and email support.
SMT Programmer | Subtronics Assembly Corporation - Gurnee, IL
September 1996 - June 2002
Programmed surface-mount technology (SMT) pick-and-place machines to accurately position electronic components onto bare circuit boards.
Utilized AutoCAD, CircuitWorks, and Philips SMT Tools to design and optimize pick-and-place programs.
Provided technical support for computer-related issues, ensuring minimal downtime and efficient operations.